Returns & refunds

Before your order ships — cancel free

You can cancel any order at no charge at any time before it leaves the warehouse. Email support@statusminisplit.com with your order number and we'll cancel it and refund 100% of what you paid to your original payment method.

Damaged or incorrect deliveries — replaced free

If your shipment arrives damaged, or you received the wrong item, that's on us — we replace it at no cost. Note any visible damage on the delivery receipt before signing and report it within 48 hours with photos, as described in our Shipping policy. Concealed damage discovered when unboxing should also be reported within 48 hours of delivery.

Changed your mind — 30-day returns

You may return equipment within 30 days of delivery as long as it is uninstalled and in resalable condition:

• the equipment has never been installed, mounted, wired, or powered;
• all refrigerant circuits are factory-sealed — line sets and service valves unopened;
• everything is in its original packaging with all included parts and manuals.

To start a return, email support@statusminisplit.com with your order number and we'll send you a return authorization and the warehouse address. Returns sent without an authorization can't be matched to an order and may be refused. Please pack the equipment on a pallet the way it arrived — you're responsible for it until it reaches the warehouse, so insured freight is strongly recommended.

What can't be returned

• equipment that has been installed, wired, powered on, or charged with refrigerant;
• line sets or parts with opened refrigerant seals;
• items marked special order or final sale on their product page.

If an installed mini split develops a problem, it's covered by the 8-year limited warranty. Contact us and we'll help you file the claim — you won't be doing it alone.

Refund timing

Cancellation refunds are issued right away. Return refunds are issued within 5–10 business days after the warehouse receives and inspects the equipment. All refunds go to the original payment method; your bank may take a few additional days to post it.